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Complaint Management

Action plan

Checked Managing CAPA (corrective and preventive action) with Vivaldi Process2Flow
Checked In conformity with the ISO-standards (ISO 9001) and the American FDA (CFR 21 Part 11)
Checked Clear overview of all the completed and open actions with monitoring of deadlines
Checked Automatic notification via your e-mail client

Overview and transparency

  • Insight into all secure and open processes, the processes involved and the employee(s) involved with the processing
  • Visual display of the process within a process
  • Monitoring deadlines
  • Powerful search function: search is possible on all the fields that are used. You can even search the content of the indexed documents (MS Word, PDF, Excel...)

Powerful and flexible workflow

  • As the person responsible for a process step users are allocated tasks as the process is completed.
  • Process flow in the easy to understand BPM-notation can easily be edited by the client without intervention by Vivaldi Software or internal ICT employees.
  • The number of processes and applications is unlimited, so in addition to the follow-up of action, Vivaldi Process2Flow can also be used to computerize other processes, without problem: complaints, audits, post registration, managing incidents and accidents...

Free formdesign thanks to powerful components

  • You decide which details you wish to keep on your forms:
    • simple fields such as: text field, memo field, drop-down menus, checkbox...
    • fields with links to tables; these tables can be created in the Process2Flow database but can also be a “view” of external data sources
    • ready to use data structures such as: attachments, linked processes, cost data...
  • The lay-out of the form is also completely up to you: you decide where you position each field.

Statistics, reports and overviews

  • Statistics available as standard: paretos, evolution graphs, analysis of turnaround times...
  • All details, overviews and lists can be immediately exported to MS Excel.
  • Overview reports in PDF with built-in ReportBuilder (only available for the On-premises version)
  • Analyze the details of the Process2Flow database via ODBC in MS Excel, MS Access, external systems or B.I. tools (only available for the On-premises version)

Testimonial

“The results of checking and QA data, queries and claims are logged in different flows in Process2Flow what helps us to log, track, measure and analyse the data. But most of all, it helps us to make the right decision for further improvement of our services and quality.”

Geert Benoit
Yamagata Europe

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U.S.A.

Vivaldi Software
5 Strawberry Hill Rd.
Andover , Mass 01810
U.S.A.



Tel. +1 978-852-4689
e-mail: usa@vivaldisoftware.com

United Kingdom

Vivaldi Software
4 Peachtree
Fulwood
Preston PR2 9NR
United Kingdom

Tel. +44 845 6807243
e-mail: uk@vivaldisoftware.com
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