Complaints Management Software by Vivaldi Software - Regulatory compliance, ISO, FDA

Complaint Manager
	Registration and follow-up of customer complaints, internal complaints and suppliers complaints with Vivaldi Process2Flow
	In conformity with the ISO-standards (ISO 9001) and the American FDA (CFR 21 Part 11)
	Comprehensive statistics and reports
	Registration of new complains via manual registration or via links with your existing website

Overview and transparency

Insight into all secure and open complaints, the processes involved and the employee(s) involved with the processing.
Visual display of the process within a complaint
Monitoring deadlines
Powerful search function: search is possible on all the fields that are used. You can even search the content of the indexed documents (MS Word, PDF, Excel...)

As the person responsible for a step within the complaint process, users are allocated tasks as the process is completed.
Process flow in the easy to understand BPM-notation can easily be edited by the client without intervention by Vivaldi Software or internal ICT employees
The number of processes and applications is unlimited (not in the light edition “Complaint Manager Online”), so in addition tot he follow-up of complaints, Process2Flow can also be used to computerize other processes, without problem: action plan, managing incidents and accidents...

You decide which details you wish to keep on your complaint form:
- simple fields such as: text field, memo field, drop-down menus, checkbox...
- fields with links to tables; these tables can be created in the Process2Flow database but can also be a “view” of external data sources
- ready to use data structures such as: attachments, linked processes, cost data...
The lay-out of the form is also completely up to you: you decide where you position each field.

Decide which fields are visible, editable and/or mandatory at each stage of the complaint process.
Decide on the editing and access rights for the different users.

Create your own e-mail templates for standard messages (MS Outlook) and let Vivaldi Process2Flow add details automatically (e.g. client details, reference numbers)
Create your own letter templates for standard letters (MS Word) and let Vivaldi Process2Flow add details automatically (e.g. client details, reference numbers)
Design internal or external reports in PDF with the supplied ReportBuilder (only available for the On-premises version)

Statistics available as standard: paretos, evolution graphs, analysis of turnaround times...
All details, overviews and lists can be immediately exported to MS Excel.
Overview reports in PDF with built-in ReportBuilder (only available for the On-premises version)
Analyze the details of the Process2Flow database via ODBC in MS Excel, MS Access, external systems or B.I. tools (only available for the On-premises version)