Overview and transparency

• Insight into all incoming and outgoing items of post and their notifications, their status and the employee(s) involved with the processing.
• Visual display of the process within a process
• Monitoring deadlines
• Powerful search function: search is possible on all the fields that are used. You can even search the content of the indexed documents (MS Word, PDF, Excel...)

Powerful and flexible workflow

• As the person responsible for a process step users are allocated tasks as the process is completed.
• Process flow in the easy to understand BPM-notation can easily be edited by the client without intervention by Vivaldi Software or internal ICT employees.
• Number of processes and application is unlimited, so in addition to the follow-up of post, notifications and complaints it is also possible to computerize other processes with Process2Flow, without problem: applications, training requests, holiday requests, managing incidents and accidents...

Free formdesign thanks to powerful components

• You decide which details you wish to keep on your forms:
  • simple fields such as: text field, memo field, drop-down menus, checkbox...
  • fields with links to tables; these tables can be created in the Process2Flow database but can also be a “view” of external data sources
  • ready to use data structures such as: attachments, linked processes, cost data...
• The lay-out of the form is also completely up to you: you decide where you position each field

Data security

• Decide which fields are visible, editable and/or mandatory at each stage of the post registration process.
• Decide on the editing and access rights for the different users

Standard letters, e-mails and data reports

• Create your own e-mail templates for standard messages (MS Outlook) and let Vivaldi Process2Flow add details automatically (e.g. details of the resident, reference numbers)
• Create your own letter templates for standard letters (MS Word) and let Vivaldi Process2Flow add details automatically (e.g. details of resident, reference numbers)
• Design internal or external reports in PDF with the supplied ReportBuilder

Statistics, reports and overviews

• Statistics available as standard: paretos, evolution graphs, analysis of turnaround times...
• All details, overviews and lists can be immediately exported to MS Excel
• Overview reports in PDF with built-in ReportBuilder
• Analyze the details of the Process2Flow database via ODBC in MS Excel, MS Access, external systems or B.I. tools