Register complaints anytime everywhere.
Let your staff register complaints or non-conformances from their mobile phones or tablets. Link a contact form to the Vivaldi complaints solution to allow customers to register complaints from your website. Or trigger the complaint handling process from your CRM or ERP solution.
Know the exact status of each complaint.
Vivaldi shows you the exact status of each complaint. Not only do you know what has been done by who and when, but in the overview lists or visual process map you can also identify the current step of the process and who is taking care of it.
Investigate, correct and improve.
Identify, analyze and track all possible root causes. Launch corrective actions (CAPA) to correct and prevent from happening again.
Register all relevant data in the customizable complaint form, attach all relevant reports or pictures.
The whole workflow process is monitored with deadlines. As soon as tasks become overdue, Vivaldi automatically sends reminder notifications to assigned users and escalates to their managers when needed.
Monitor your complaints data through your dashboards.
The dashboards are easy and smooth to navigate throughout the information and can be customized to present the most valuable data. Use powerful Pareto graphs and Trend analyses to improve product quality and customer retention.
Demo Video - See it in action...
- Flexible ready-to-use workflow processes
- Easy Form Design
- Audit Trail
- Mobile: works on any device
- Connectivity & Integration (API)
- Electronic Signature (21 CFR Part 11)
- Available in the cloud or On-Premise
ISO 13485 Sessions - Customer complaints
In the ISO 13485 video series, Victor Wong from Vivaldi Software and Verlene Law from The Reg Consultants discuss the most important changes in the latest version of the ISO 13485 standard for the Medical Device Industry. In this first video Verlene and Victor discuss the Customer Complaints.
No news is NOT good news!
A couple of years ago, one of my colleagues at Vivaldi Software had an annoying problem with his mobile phone connection. So, in a fit of temporary insanity, he decided to call his Telco’s helpdesk to complete a support ticket. After submitting the ticket, he patiently waited for someone to call back with a solution. However, a few days turned into a week, and then into several weeks.