COMPLAINTS MANAGEMENT

Vivaldi helps you to better track, investigate, and correct your customer complaints, supplier complaints and internal deviations.

Our complaints management leads you to compliance with ISO standards such as ISO 9001, ISO 13485, ISO 17025 and FDA.

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Register complaints anytime everywhere.

Let your staff register complaints or non-conformances from their mobile phones or tablets. Link a contact form to the Vivaldi complaints solution to allow customers to register complaints from your website. Or trigger the complaint handling process from your CRM or ERP solution.

Know the exact status of each complaint.

Vivaldi shows you the exact status of each complaint. Not only do you know what has been done by who and when, but in the overview lists or visual process map you can also identify the current step of the process and who is taking care of it.

Investigate, correct and improve.

Identify, analyze and track all possible root causes. Launch corrective actions (CAPA) to correct and prevent from happening again.
Register all relevant data in the customizable complaint form, attach all relevant reports or pictures.

Monitor deadlines

The whole workflow process is monitored with deadlines. As soon as tasks become overdue, Vivaldi automatically sends reminder notifications to assigned users and escalates to their managers when needed.

Monitor your complaints data through your dashboards.

The dashboards are easy and smooth to navigate throughout the information and can be customized to present the most valuable data. Use powerful Pareto graphs and Trend analyses to improve product quality and customer retention.

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  • Dashboards
  • Flexible ready-to-use workflow processes
  • Easy Form Design
  • Audit Trail
  • Mobile: works on any device
  • Connectivity & Integration (API)
  • Electronic Signature (21 CFR Part 11)
  • Available in the cloud or On-Premise