Software to manage Complaints the easy way!
Centralized management of your customer complaints, supplier complaints and internal deviations.
ISO 9001 - ISO 14001 - OHSAS 18000 - IFS - BRC - ISO 22000 - GxP - FDA
Know exactly what is going on.
Know the exact status of each complaint.
Vivaldi Process2Flow shows you for each registered complaint the exact status. Not only do you know what has been done by who and when, but in the overview lists or visual process map you can also identify the current step of the process and who is taking care of it. Once a user is involved in the workflow process of a complaint, he receives a task to execute the assigned step in the process. The whole workflow process is monitored with deadlines and Process2Flow sends alerts as soon as tasks become overdue.
Analyse, find patterns and improve.
The built-in ad hoc reporting & analytics section of our complaints management software allows you to easily visualize your data. With a couple of mouse-clicks, Vivaldi Process2Flow will show you a Pareto analysis of root causes, fault categories or product groups. Monitor your weekly, monthly or quarterly trends analysis of complaints. Or access the data with 3rd party tools like MS Excel, MS Access or Cognos.
Once you have found a certain pattern and identified one or more root causes, you might want to counter it with one ore more corrective actions. In Vivaldi Process2Flow you can start one or more corrective actions (CAPA) linked to a single complaint or linked to a root cause or fault category. Easy. And very powerful.
All your complaint types managed in one single application.
The flexible BPMN-compliant workflow of Vivaldi Process2Flow helps you to get the job done, and much faster than ever before. The Vivaldi Process2Flow database ships with standard workflow processes for customer complaints, supplier complaints, internal deviations or non-conformances, corrective and preventive actions (CAPA), audits, incidents, accidents and safety non-conformances.
But there is more good news: you can add an unlimited number of other workflow processes yourself, without writing a single line of code! Vivaldi Process2Flow can replace dozens of different applications and various Excel and Access files. Let your imagination run wild and utilize Process2Flow to handle more of your company processes every day: vacation requests, change requests, approval of invoices and more.
Goodbye to regulatory compliance headaches.
ISO family compliance.
Vivaldi Process2Flow complies with the requirements of all industry-specific and generic ISO standards for Quality, Health, Environmental & Safety management systems: ISO 9001, ISO 17025, ISO 14001, ISO 22000, OHSAS 18000 and more.
FDA & GxP compliance.
Vivaldi Process2Flow complies with both 21 CFR Part 11 (FDA) and GxP requirements.
Vivaldi Software can help you with your software validation when you roll out Vivaldi Process2Flow: we can offer standard templates for validation and even assist you with the validation process.